Prashasti Foundation Trust (“we”, “our”, “us”) manages registrations, donations, and ticket/audition fee collections for programs hosted by Dr. Kavi Kumar Manoj. By registering for events such as The Thaluageeri talent show auditions or making any online payment through our website, you agree to adhere to the following payment and cancellation guidelines.
1. Pricing & Payment Processing
- Transparent Pricing: All fees for audition registrations, event entries, or program passes are clearly displayed on our website in Indian Rupees (INR) and are inclusive of applicable taxes unless specified otherwise.
- Secure Payment Gateway: All online transactions are processed securely through our authorized payment gateway partner, Razorpay. We accept various digital payment modes supported by Razorpay, including UPI, Credit Cards, Debit Cards, Net Banking, and popular mobile wallets.
- Data Security: Your sensitive financial information (such as card numbers or banking passwords) is securely encrypted and handled directly by Razorpay in compliance with high-level industry security standards (PCI-DSS). We do not store your banking credentials on our servers.
2. Cancellation & Refund Policy
- Audition & Event Registrations: Generally, all audition registration fees and event pass charges are strictly non-refundable once a successful payment has been processed. Registration funds are immediately allocated toward venue booking, logistics, management, and organizing expenses for the respective city auditions.
- Organizer-Initiated Cancellations: If an audition round or event is officially cancelled, postponed, or rescheduled by Prashasti Foundation Trust due to unforeseen circumstances, registered participants will be notified. In the event of a permanent cancellation where rescheduling is not feasible, a full or partial refund review may be initiated at the sole discretion of the management.
- Duplicate or Failed Transactions: If money has been deducted from your account due to a technical error during a failed transaction, or if a double payment occurs for a single registration, please notify us immediately. Valid duplicate payments will be fully verified and refunded.
3. Refund Processing Timeline
- If a refund is formally approved and processed by Prashasti Foundation Trust via the Razorpay dashboard:
- The amount is credited back automatically to the original mode of payment (source instrument) used during the transaction.
- Depending on banking channels and the payment method used (e.g., UPI, wallets, credit/debit cards), it typically takes 5 to 7 business days (excluding weekends and bank holidays) for the refunded amount to reflect in your account.
4. Chargebacks and Disputes
- In case of any payment discrepancies, unauthorized transactions, or settlement disputes, we request you to contact our support desk first to resolve the matter swiftly before raising a formal chargeback with your bank or through Razorpay.
5. Contact Information
For any questions regarding billing, payment failures, transaction IDs, or refund requests, please reach out to us with your payment details (such as Razorpay Payment ID or Order ID):
- Organization: Prashasti Foundation Trust
- Founder & Lead: Dr. Kavi Kumar Manoj
- Support Email: kavikumarmanoj@gmail.com